2013 Global contact center survey results

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<rdf:Description>
<dc:creator>Deloitte</dc:creator>
<dc:date>2013</dc:date>
<dc:description xml:lang="es">Sumario: This survey focused on contact center industry leaders¿ perspectives on both current and forward-looking topics across the dimensions of contact center strategy, operations, people, and technology. Specifically, insights were obtained on contact center hot topics such as growth projections, customer experience drivers, location considerations, multi-channel focus areas, and organizational alignment.
The survey had nearly 300 responses representing over 560 contact centers and four continents. Survey respondents represented seven industries and included those with executive and/or operational responsibility for at least a portion of the contact center function within their respective organization.</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/146785.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:publisher>Deloitte</dc:publisher>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Call centers</dc:subject>
<dc:subject xml:lang="es">Servicio al cliente</dc:subject>
<dc:subject xml:lang="es">Organizaciones</dc:subject>
<dc:subject xml:lang="es">Nuevas tecnologías de la información</dc:subject>
<dc:subject xml:lang="es">Estrategia empresarial</dc:subject>
<dc:subject xml:lang="es">Organización interna</dc:subject>
<dc:subject xml:lang="es">Encuestas</dc:subject>
<dc:subject xml:lang="es">Estados Unidos</dc:subject>
<dc:type xml:lang="es">Livros</dc:type>
<dc:title xml:lang="es">2013 Global contact center survey results</dc:title>
<dc:coverage xml:lang="es">Estados Unidos</dc:coverage>
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