MAP20070025584Turner, DavidDirect insurance in Europe : the ongoing revolution / David Turner. — London : Financial Times, cop. 1996IX, 144 p. ; 30 cm
. — (Financial Times insurance report)Sumario: Current situation -- The rise of the teleseller -- Obstacles to teleselling -- The way to telesell -- Outlook -- France -- Germany -- Italy -- The Netherlands -- Spain -- Sweden -- Switzerland -- The United Kingdom