Taking the insurance customer experience to the next level : managing the omni-channel insurance customer
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| Tag | 1 | 2 | Valor |
|---|---|---|---|
| LDR | 00000nam a22000004b 4500 | ||
| 001 | MAP20140046102 | ||
| 003 | MAP | ||
| 005 | 20141205130534.0 | ||
| 008 | 141205s2014 usa|||| ||| ||eng d | ||
| 040 | $aMAP$bspa | ||
| 084 | $a217 | ||
| 245 | 0 | 0 | $aTaking the insurance customer experience to the next level$b: managing the omni-channel insurance customer |
| 260 | $aDaly City$bGenesys$c2014 | ||
| 520 | $aInsurance providers must manage a number of journeys across time and channels throughout the customer lifecycle, such as insurer selection, coverage application, policy administration, risk control, claims processing, and coverage renewal. There are a number of significant challenges across these journeys, including growing competition and declining market demand (especially in developed markets), customers shifting from using agents and brokers to direct sales and service, a drive to reduce costs of customer acquisition and service, lack of customer loyalty and trust due to issues over claims handling and payments, and stricter regulation and compliance requirements | ||
| 650 | 4 | $0MAPA20080590567$aEmpresas de seguros | |
| 650 | 4 | $0MAPA20080593483$aServicio al cliente | |
| 650 | 4 | $0MAPA20140026937$aSeguimiento del cliente | |
| 650 | 4 | $0MAPA20080572341$aGestión técnica | |
| 650 | 4 | $0MAPA20080614126$aFidelización de clientes | |
| 650 | 4 | $0MAPA20080618650$aTramitación de siniestros | |
| 650 | 4 | $0MAPA20140006335$aCompliance | |
| 650 | $0MAPA20190001328$aMárketing de la empresa de seguros | ||
| 710 | 2 | $0MAPA20120009561$aGenesys Telecommunications Laboratories |