MAP20160013764 Karl, J. Bradley Improving perceptions of the insurance industry : the influence of insurance professionals / J. Bradley Karl, Brenda Wells En: Risk management & insurance review. - Malden, MA : The American Risk and Insurance Association by Blackwell Publishing, 1999- = ISSN 1098-1616. - 01/03/2016 Tomo 19 Número 1 - 2016 I. Título.