Insurance fraud and the customer : putting the customer at the heart of counter fraud strategy, tackling perceptions and meeting growing expectations

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<subTitle>: putting the customer at the heart of counter fraud strategy, tackling perceptions and meeting growing expectations</subTitle>
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<namePart>Gordon, Josh</namePart>
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<abstract displayLabel="Summary">Communicating the impacts of fraud direct to consumers -- Examining the customer journey to identify fraud -- Digital¿s impact on fraud -- Conclusion</abstract>
<note type="statement of responsibility">Josh Gordon</note>
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<topic>Fraude en el seguro</topic>
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<topic>Lucha contra el fraude</topic>
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<topic>Comportamiento del consumidor</topic>
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<topic>Administración de la empresa de seguros</topic>
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