Centro de Documentacion de Fundación MAPFRE - Innovation in insurance : how technology is changing the industry

MAP20160028072

Innovation in insurance : how technology is changing the industry / Kristen Silverberg... [et al.]. — Washington : The Institute of International Finance , cop. 2016

Sumario: A variety of breakthrough technologies are set to spur a fundamental transformation of the insurance industry. Cloud computing, the Internet of Things (IoT), advanced analytics, telematics, the global positioning system (GPS), mobile phones, digital platforms, drones, blockchain, smart contracts, and artificial intelligence (AI) are providing new ways to measure, control, and price risk, engage with customers, reduce cost, improve efficiency, and expand insurability. These technologies are also enabling the creation of new insurance products, services, and business models. And while emerging technology provides pportunities for traditional insurers to modernize and reinvent themselves, it also forces them to respond to new sources of competition from increasingly well-funded and nimble software-based companies that are beginning to make inroads in the market by focusing on unmet consumer demand, bringing down cost, and providing new services. This paper examines how technology is beginning to reshape the insurance landscape and the potential challenges and opportunities facing the industry

1. Innovación . 2. Mercado de seguros . 3. Nuevas tecnologías . 4. Productos de seguros . 5. Comportamiento del consumidor . 6. Servicio al cliente . 7. Fidelización de clientes . 8. Cambio tecnológico . I. Silverberg, Kristen . II. The Institute of International Finance .