MAP20170017295 Carey, Robert The (Ongoing) trouble with travel distribution : customer experience / Robert Carey, Del Ross, and Nathan Seitzman. — [s.l.] : McKinsey & Company, 2017 10 p. Sumario: The industry's rapid evolution continues unabated. To profit through this turbulence, leaders must focus on what really mattersthe customer 1. Agencias de viajes . 2. Comercio electrónico . 3. Comportamiento del consumidor . 4. Internet . I. Ross, Del . II. Seitzman, Nathan .