MAP20070027603Hay, JulieTransactional analysis for trainers / Julie Hay. — Watford, United Kingdom ; Minneapolis, United States : Sherwood, cop. 1996256 p. ; 21 cmSumario: Applying transactional analysis (TA) in organisations -- Contacting for learning -- Understanding attitudes -- Interpersonal styles -- Working styles -- Thinking styles -- Working with others -- Working in groups -- Working with change -- Creativity and innovation