Building new ecosystems in middle-market insurance

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      <subfield code="a">Many middle-market commercial insurers are looking for new ways to maintain and expand penetration and retention rates in a increasingly competitive, cost-conscious enviroment, with turnover on the rise. Indeed, at least one-quarter of buyers surveyed by the Deloitte Center for Financial Services had changed one or more of their carriers in the prior 12 months, while over two-thirds had switched at least once in the past three years. Intermediaries surveyed confirmed the churn rate in this segment, with nearly one-half of respondents reporting that between 11 percent and 25 percent of clients part ways with at least one of their insurance companies in a typical year.</subfield>
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