Centro de Documentacion de Fundación MAPFRE - Insurers testing new analytics frontiers face meaningful change : what does this mean for the industry and its customers?

MAP20180020957

Insurers testing new analytics frontiers face meaningful change : what does this mean for the industry and its customers? / Nathalie Bégin, J.J. Ihrke, Charlie Samolczyk

Sumario: Data and advanced analytics are the new frontiers of change, transforming insurance company operations and the customer experience. The promise of valuable new customer and risk insights yielding competitive advantage is becoming more of a reality because of multiple new data sources, including unstructured internal information, the Internet of Things (IoT), driver and home telematics, social media, wearables and open source web data. In tandem, evolving analytics techniques web scraping, artificial intelligence (AI), machine learning, intelligent automation and InsurTech innovation that examine data culled from these rich new information sources are drawing insurers' interest

En: Emphasis. - New York : Towers Watson, 1987-. - 02/07/2018 Número 1 - 2018 , p. 12-15

1. Análisis de datos . 2. Empresas de seguros . 3. Experiencia del cliente . 4. Internet de las cosas . 5. Inteligencia artificial . 6. Insurtech . I. Ihrke, J.J. . II. Samolczyk, Charlie . III. Título.