Centro de Documentacion de Fundación MAPFRE - Operational excellence in insurance : performance, digital and customer experience

MAP20190017077

Operational excellence in insurance : performance, digital and customer experience / KPMG International, Acord. — Amstelveen [etc.] : KPMG International, 2019

28 p.

Sumario: Insurers are under more pressure than ever to effectively manage their current operating expense environment. Persistent low investment returns, ever-increasing competitive pressures and enduring excess capacity have hampered the industry's ability grow revenue faster rate of costs. Currently, 25 percent every premium dollar is consumed by expenses, a pattern that has held for past 10 years or longer. These expenses largely kept pace with growth in income among life property & casualty (P&C) carriers, both growing single digits over same time period.

1. Mercado de seguros . 2. Empresas de seguros . 3. Insurtech . 4. Transformación digital . 5. Análisis de datos . 6. Minimización de riesgos . 7. Riesgo tecnológico . I. KPMG International . II. ACORD . III. Título.