Operational excellence in insurance : performance, digital and customer experience

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<title>Operational excellence in insurance</title>
<subTitle>: performance, digital and customer experience</subTitle>
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<namePart>KPMG International</namePart>
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<namePart>ACORD</namePart>
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<issuance>monographic</issuance>
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<publisher>KPMG International</publisher>
<dateIssued>2019</dateIssued>
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<abstract displayLabel="Summary">Insurers are under more pressure than ever to effectively manage their current operating expense environment. Persistent low investment returns, ever-increasing competitive pressures and enduring excess capacity have hampered the industry's ability grow revenue faster rate of costs. Currently, 25 percent every premium dollar is consumed by expenses, a pattern that has held for past 10 years or longer. These expenses largely kept pace with growth in income among life property & casualty (P&C) carriers, both growing single digits over same time period.
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<topic>Mercado de seguros</topic>
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<topic>Empresas de seguros</topic>
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<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20160005646">
<topic>Insurtech</topic>
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<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20170006503">
<topic>Transformación digital</topic>
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<topic>Análisis de datos</topic>
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<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080611569">
<topic>Minimización de riesgos</topic>
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<topic>Riesgo tecnológico</topic>
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