Post COVID operating models for insurance

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<dateIssued>2020</dateIssued>
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<abstract displayLabel="Summary">The COVID19 pandemic of 2020 will without doubt change the world in many ways for all of us as individuals. For the insurance industry previous operating model theories and best practice will have to be discarded for ones with greater resilience to protect the company, its employees, shareholders, and customers alike.</abstract>
<note type="statement of responsibility">Jonathan Phillips</note>
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