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MAP20200019961State of marketing : insights and trends from nearly 7,000 senior marketers leading through change. — 6ª Ed. — San Francisco, CA : Salesforce Research, 202088 p.Sumario: Data in this report is from a double-blind survey conducted from January 8 through February 11, 2020, that generated 6,950 responses from full-time marketing leaders those holding a manager or higher leadership role. Respondents include marketers from B2B, B2C, and B2B2C companies across North America, Latin America, Asia Pacific, Europe, the Middle East, and Africa1. Marketing. 2. Directivos de empresas. 3. Experiencia del cliente. 4. Innovación empresarial. 5. Tendencias. 6. Encuestas. 7. COVID-19. 8. Pandemias. I. Salesforce Research. II. Título.