EFMA review 2020 : preparing for the future and embracing the next wave of technological advancements
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<subfield code="a">Supporting SME in a time of crisis -- Managing the Covid-19 crisis / Dennis Tafoya -- Why the economy should recover quickly / Sandy Vaci -- After Covid-19 bank+fintech partnerships / Gorkem Coktin -- Digital banking landscape: the future is now / Lincoln Teo -- A people-driven digital strategy a key to success / Paul Cobban -- Open banking is coming your way / Matthias Kröner -- Banking as a living business / George Beatty -- China: a leader with one eye on the future / Richard Turrin -- Transitioning from open banking to "open X" -- What is the best way to measure the success of an innovation lab? / Richard Turrin -- Efma and Accenture CIG banking innovation awards 2019 -- How HSBC Bank USA embedded innovation in their DNA / Jeremy Balkin -- Delivering service excellence in a digital Africa / John Berry -- Excellent customer experiences in the digital age / Vikram Krishna -- Great customer service does not happen by chance -- Facebook Libra: opportunities and challenges -- Delivering payments excellence for a streaming giant / Kristen Morrow-Greven -- Exploring the potential of blockchain / Therese Torris -- P2P payments: the fintech and bigtech threat / Anne-Laure Jozan -- How Payoneer is shaking up cross-border payments / Eyal Moldovan -- Why Efma members are adopting the Principles of responsible banking -- Desjardins: far-sighted finance / Guy Cormier -- Corporate social responsibility in financial services: 2020 snapsho -- Making sure people find equality / Marie Louise Sunde -- Versatility and innovation to produce strong results / Joel Kornreich -- Cracking the small business ecosystem -- Efma launches global executive SME banking program / Luká Dzuroka -- How to digitize the affluent customer relationship / Silvia Cunill -- Adapting to a more diverse affluent customer base / Lotte Månsson -- Openbank and its 100% digital wealth management proposition -- The impact of changing customer behaviors for insurance / Jean-Marc Pailhol -- Insurance Connect 2020: All about ecosystems / Rene van der Poel -- Challenges and opportunities for insurers -- How health techs are revolutionizing the insurance industry / Anne-Laure Jozan -- Efma and Accenture innovation in insurance awards 2019 -- Lessons learned from Efma's insurance summit / Yuri Stepanov -- Facebook takes first step into health services / Kevin Spangenberg -- Cultivating the solidarity economy in France / Edouard Dumortier</subfield>
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<subfield code="a">While this review focuses on 2019 and highlights the innovations and successes the industry enjoyed the past year, 2020 is set to be defined by the Covid-19 outbreak and its ensuing impacts on the globe. The pandemicis touching every part of our lives personal, sprofessional, and everything in between. Businesses, banks, and insurers are adapting to a completely new reality as they work to maintain operations and serve their customers. </subfield>
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