Insurance companies need to close the customer experience gap

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<abstract displayLabel="Summary">With policyholder expectations rising and insurers keen to ensure a positive customer experience (CX), Gina Millard, Senior Business Development Manager at Verisk looks at the key pain points during the claims process and how to tackle them.</abstract>
<note type="statement of responsibility">Gina Millard</note>
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<title>International Travel & Health Insurance Journal</title>
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<publisher>Bristol, UK : Voyageur Publishing & Events Ltd., 2020-</publisher>
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<identifier type="issn">2055-1215</identifier>
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<text>01/06/2020 Número 233 - junio 2020 , p. 30</text>
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