2020 US contact center policy survey : general report
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| Tag | 1 | 2 | Valor |
|---|---|---|---|
| LDR | 00000cam a22000004b 4500 | ||
| 001 | MAP20200036975 | ||
| 003 | MAP | ||
| 005 | 20201119151249.0 | ||
| 008 | 180625s2020 pol|||| ||| ||eng d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a922.13 | ||
| 245 | 1 | 0 | $a2020 US contact center policy survey$b: general report |
| 260 | $aWarsaw$bMercer$c2020 | ||
| 300 | $a37 p. | ||
| 520 | $aMercer is pleased to present results from the 2020 Mercer US Contact Center Policy Survey. A total of 49 organizations submitted data through an online questionnaire. To facilitate easier survey completion, Mercer collects policy data for the US Contact Center Policy Survey via an online questionnaire. The survey report covers policies and practices for contact centers, and reports findings related to language premiums, shift differentials, turnover, variable pay plans for sales and non-sales agents, non-cash recognition and more. | ||
| 650 | 4 | $0MAPA20080550592$aEncuestas | |
| 650 | 4 | $0MAPA20080561543$aCall centers | |
| 650 | 4 | $0MAPA20080589189$aAtención al cliente | |
| 650 | 4 | $0MAPA20080569815$aOrganizaciones | |
| 650 | 4 | $0MAPA20080593483$aServicio al cliente | |
| 650 | 4 | $0MAPA20080631925$aNuevas tecnologías de la información | |
| 651 | 1 | $0MAPA20080638337$aEstados Unidos | |
| 710 | 2 | $0MAPA20080450892$aMercer Investment Consulting |