Keyboard worriers

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      <subfield code="a">Twitter offers the public the opportunity to give their real-time thoughts on world events by posting short texts known as tweets'. The COVID-19 pandemic was the defining event of 2020, which makes it a great subject for sentiment analysis  the use of natural language processing to automatically determine the emotion a writer is expressing in a piece of text  or tweets. We wanted to see if we could use Twitter data relating to COVID-19 in the UK to uncover insights pertinent to public interest and the insurance industry. </subfield>
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      <subfield code="t">The Actuary : the magazine of the Institute & Faculty of Actuaries</subfield>
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