Reimagining customer experience : the impact of emerging technology on digital experiences

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<subTitle>: the impact of emerging technology on digital experiences</subTitle>
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<dateIssued>2021</dateIssued>
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<abstract displayLabel="Summary">Customer demands will never standstill. Changes in society, attitudes and technology continually drive new demands for new products, services and experiences. Digitization has accelerated the pace of change and customer expectations are set to change dramatically as technology becomes a fundamental part of every interaction. </abstract>
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<topic>Digitalización</topic>
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<topic>Nuevas tecnologías</topic>
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<topic>Desarrollo tecnológico</topic>
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<topic>Atención al cliente</topic>
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