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The 2022 state of digital customer experience report : an industry analysis of consumers' and brands' digital-first engagement expectations
Recurso electrónico / Electronic resource
MAP20220022446
The 2022 state of digital customer experience report : an industry analysis of consumers' and brands' digital-first engagement expectations. — New York : VERINT, 2022
Sumario: This report analyzes the changing customer preferences and behaviors that impact digital-first engagement strategies for enterprise brands. The report provides a comprehensive overview of how consumers communicateor at least prefer to communicatewith brands. It also analyzes the top priorities for large enterprises regarding digital-first engagement initiatives and strategy
1. Experiencia del cliente ‌. 2. Comportamiento del consumidor ‌. 3. Interacción ‌. 4. Análisis estratégico ‌. 5. Técnicas de comunicación ‌. 6. Omnicanalidad ‌. 7. Retención de clientes ‌. I. Verint ‌. II. Título.