Centro de Documentacion de Fundación MAPFRE - Travel states of mind : the key trends facing consumers

MAP20230013649

Travel states of mind : the key trends facing consumers. — Munich : Allianz, 2022

16 p.

Sumario: The travel industry has never experienced anything like the last three years. For periods of 2020 and 2021, international and domestic travel was virtually suspended in many countries. Even now, restrictions of some form persist in several parts of the world. The very welcome return of international travel has brought its own challenges, from rehiring and reskilling a depleted workforce, to helping travellers navigate new systems and protocols and ensuring destinations bounce back from such a difficult period. Rising geopolitical tensions, high energy costs and soaring inflation have combined to create other challenging headwinds for the sector in 2023. It can feel like the only certainty is more uncertainty. These trends have been developed from a combination of Allianz Partner's proprietary Customer Lab research, the Allianz Partners Summer Vacation Confidence Index, inhouse consumer behavioural insights, and data from across the wider travel ecosystem. — Ámbito geográfico: Internacional

1. Turismo . 2. Seguro de asistencia en viaje . 3. Digitalización . 4. Teletrabajo . 5. Sostenibilidad . 6. Comportamiento del consumidor . 7. Experiencia del cliente . 8. Satisfacción del cliente . 9. Tendencias . I. Allianz-Partners . II. Título.