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Elevating customer experience : a win win for insurers and customers
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24510‎$a‎​Elevating customer experience‎$b‎​: a win win for insurers and customers
260  ‎$a‎​London‎$b‎​Gallagher Re‎$c‎​2023
300  ‎$a‎​6 p.
520  ‎$a‎​What is the value of customer experience (CX) in insurance? What sets the industry's CX leaders apart from the rest, and what can we learn from their examples? In search of answers, McKinsey launched a survey of more than 8,500 insurance customers of the 40 largest North American insurance carriers across the life and property and casualty (P&C) segments. The results were clear: customer experience is a strong predictor and driver of financial and organizational outcomes. CX leaders, defined as those with above-median customer experience scores, outperform their peers across the boardfrom TSR and revenue growth to employee and agent satisfaction
650 4‎$0‎​MAPA20190001328‎$a‎​Márketing de la empresa de seguros ‌
650 4‎$0‎​MAPA20150006509‎$a‎​Experiencia del cliente ‌
650 4‎$0‎​MAPA20080615307‎$a‎​Satisfacción del cliente ‌
650 4‎$0‎​MAPA20080626822‎$a‎​Creación de valor en la empresa ‌
650 4‎$0‎​MAPA20210021381‎$a‎​Diferenciación ‌
650 4‎$0‎​MAPA20080550592‎$a‎​Encuestas ‌
7102 ‎$0‎​MAPA20220004640‎$a‎​Gallagher Re ‌
85600‎$y‎​MÁS INFORMACIÓN‎$u‎​ mailto:centrodocumentacion@fundacionmapfre.org?subject=Consulta%20de%20una%20publicaci%C3%B3n%20&body=Necesito%20m%C3%A1s%20informaci%C3%B3n%20sobre%20este%20documento%3A%20%0A%0A%5Banote%20aqu%C3%AD%20el%20titulo%20completo%20del%20documento%20del%20que%20desea%20informaci%C3%B3n%20y%20nos%20pondremos%20en%20contacto%20con%20usted%5D%20%0A%0AGracias%20%0A