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The Evolution of customer care : AI andthe Gen Z effect

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Registro MARC
Tag12Valor
LDR  00000cam a22000004b 4500
001  MAP20240012212
003  MAP
005  20240723110233.0
008  220407s20240708usa|||| ||| ||eng d
040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
084  ‎$a‎922.134
24514‎$a‎The Evolution of customer care‎$b‎: AI andthe Gen Z effect
260  ‎$a‎New York‎$b‎McKinsey & Company‎$c‎2024
300  ‎$a‎12 p.
520  ‎$a‎Gen Z's influence on consumer behavior and employment trends is driving contact center leaders to integrate AI, adapt to market changes, and implement holistic strategies for customer care
650 4‎$0‎MAPA20080611200‎$a‎Inteligencia artificial
650 4‎$0‎MAPA20160011753‎$a‎Generación Z
650 4‎$0‎MAPA20080589189‎$a‎Atención al cliente
650 4‎$0‎MAPA20080624019‎$a‎Comportamiento del consumidor
650 4‎$0‎MAPA20080540876‎$a‎Empleo
650 4‎$0‎MAPA20080606091‎$a‎Estrategia empresarial
650 4‎$0‎MAPA20080546991‎$a‎Empresas
7102 ‎$0‎MAPA20080442569‎$a‎McKinsey & Company
856  ‎$u‎https://www.mckinsey.com/capabilities/operations/our-insights/the-evolution-of-customer-care-ai-and-the-gen-z-effect