Eliciting claims development patterns and costs hidden in backlogs

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      <subfield code="a">The document analyzes how delays in claims processing and the accumulation of backlogs distort the claims development patterns used in actuarial pricing and reserving. It proposes a method to infer the true underlying development patterns from processed data affected by capacity constraints. In addition, it examines the economic impact of delays in claims handling and presents a model to optimize processing capacity in order to minimize total costs. The study combines theoretical results, simulations, and neural-network techniques to demonstrate the practical usefulness of the approach in non-life insurance</subfield>
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