To hire or not to hire? underwriter staffing analysis for American Insurance Company

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<namePart>Carson, Charles</namePart>
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<abstract displayLabel="Summary">This case study examines whether American Insurance Company should hire additional underwriters in response to significant policy growth and the recent implementation of a technology platform that enhances operational efficiency. The document guides the reader through the use of real data, including trends in policy growth, productivity, and staffing levels, to project future hiring needs for both personal and commercial lines. It incorporates practical analytical exercises using Excel, linear regression, and workload capacity estimation, offering a clear understanding of how insurers balance costs, efficiency, and customer service when making staffing decisions</abstract>
<note type="statement of responsibility">Kevin Pan, Rustin Yerkes and Charles Carson</note>
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<topic>Suscripción de riesgos</topic>
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<publisher>Malden, MA : The American Risk and Insurance Association by Blackwell Publishing, 1999-</publisher>
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<identifier type="issn">1098-1616</identifier>
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<text>20/10/2025 Volume 28 Number 3 - 2025 , p. 398 - 426</text>
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