KPMG 2025 Insurance CEO Outlook

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      <subfield code="a">Foreword -- Executive summary -- Key findings -- Economic outlook and business confidence -- AI-powered technological innovation -- Tuning the workforce into an AI world -- Achieving strategic advantage through ESG -- The way forward -- Methodology -- How KPMG can help -- Contacts</subfield>
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      <subfield code="a">The report captures sentiment and priorities of 110 insurance CEOs in 2025. Leaders are optimistic about company and industry growth, with strong M&A appetite and accelerating AI adoption across underwriting, claims, distribution, and cyber defense. Ethical, regulatory, and talent challenges are prominent, including AI trust, data readiness, and competition for skills. Firms plan meaningful AI budgets and expect returns within 13 years, while balancing digitization with customer-centricity. Workforce strategies emphasize hiring, upskilling, and culture-building for an AI-enabled future. ESG remains embedded in strategy, with focus on compliance, reporting, climate risk, and opportunities from the energy transition. Cybercrime is cited as the top barrier to organizational growth, making cybersecurity investment critical. The report closes with guidance on responsible AI, human-centric service design, and climate adaptation to sustain profitable growth.</subfield>
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