Quality and Delta Dental Plan of Massachussetts
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| 001 | MAP20071012024 | ||
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| 100 | 1 | $0MAPA20080112950$aRaffio, Thomas | |
| 245 | 1 | 0 | $aQuality and Delta Dental Plan of Massachussetts$cThomas Raffio |
| 520 | $aThis article on Delta Dental Plan of Massachusett's total quality management program is the winner of the Coopers & Lybrand/Sloan Management Review quality award. Delta Dental Plan's enviable TQM program emphasizes now-standard elements such as teamwork and employee involvement and more cutting-edge elements such as service guarantees. Here's how it's done. | ||
| 650 | 1 | 1 | $0MAPA20080564933$aCalidad total |
| 650 | 1 | 1 | $0MAPA20080601782$aGestión de la calidad |
| 650 | 1 | 1 | $0MAPA20080552268$aProgramas |
| 650 | 1 | 1 | $0MAPA20080621896$aPlanificación de la calidad |
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| 740 | 0 | $aSloan management review | |
| 773 | 0 | $wMAP20077000185$tSloan management review$dBoulder$gFall 1992 ; p. 101-110 |