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Quality and Delta Dental Plan of Massachussetts

 
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<abstract displayLabel="Summary">This article on Delta Dental Plan of Massachusett's total quality management program is the winner of the Coopers & Lybrand/Sloan Management Review quality award. Delta Dental Plan's enviable TQM program emphasizes now-standard elements such as teamwork and employee involvement and more cutting-edge elements such as service guarantees. Here's how it's done.</abstract>
<note type="statement of responsibility">Thomas Raffio</note>
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<text>Fall 1992 ; p. 101-110</text>
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