Quality and Delta Dental Plan of Massachussetts

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<rdf:Description>
<dc:creator>Raffio, Thomas</dc:creator>
<dc:date>1992-09-23</dc:date>
<dc:description xml:lang="es">Sumario: This article on Delta Dental Plan of Massachusett's total quality management program is the winner of the Coopers & Lybrand/Sloan Management Review quality award. Delta Dental Plan's enviable TQM program emphasizes now-standard elements such as teamwork and employee involvement and more cutting-edge elements such as service guarantees. Here's how it's done.</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/41444.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Calidad total</dc:subject>
<dc:subject xml:lang="es">Gestión de la calidad</dc:subject>
<dc:subject xml:lang="es">Programas</dc:subject>
<dc:subject xml:lang="es">Planificación de la calidad</dc:subject>
<dc:subject xml:lang="es">Organización</dc:subject>
<dc:type xml:lang="es">Artículos y capítulos</dc:type>
<dc:title xml:lang="es">Quality and Delta Dental Plan of Massachussetts</dc:title>
<dc:title xml:lang="es">Título: Sloan management review</dc:title>
<dc:relation xml:lang="es">En: Sloan management review. - Boulder. - Fall 1992 ; p. 101-110</dc:relation>
</rdf:Description>
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