What is wrong with the World-Wide Web? : a diagnosis of some problems and prescription of some remedies

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<title>What is wrong with the World-Wide Web?</title>
<subTitle>: a diagnosis of some problems and prescription of some remedies</subTitle>
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<title>Ergonomics</title>
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<namePart>Lightner, Nancy J.</namePart>
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<namePart>Bose, Indranil</namePart>
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<namePart>Salvendy, Gavriel</namePart>
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<abstract displayLabel="Summary">In order to increase the effectiveness of the World-Wide Web (WWW), an ergonomic study of the users of the WWW was undertaken. In the first survey, 66 users responded to an open-ended survey of likes, dislikes and difficulties experienced with the use of the WWW. Based on this pilot survey, a questionaire was designed to which nearly 200 responses were obtained which indicated that providing a mechanism to improve users'knowledge, site selection and search increased users satisfaction and effetiveness of using the WWW</abstract>
<note type="statement of responsibility">Nancy J. Lightner, Idranil Bose, Gavriel Salvendy</note>
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<topic>Comportamiento humano</topic>
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<topic>Redes informáticas</topic>
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<topic>Sistemas de información</topic>
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<topic>Internet</topic>
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<topic>World Wide Web</topic>
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<topic>Comercio electrónico</topic>
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<title>Ergonomics</title>
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<publisher>London and Washington</publisher>
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<text>Vol. 39, nº 8, August 1996 ; p. 995-1004</text>
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