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Seção: ArtigosTítulo: Clicks vs. Bricks in the Emerging Online Financial Services Industry / Manuel Hensmans, Frans A.J van den Bosch, Henk W. VolberdaAutor: Hensmans, ManuelNotas: Sumario: This article developes a conceptual framework that considers which e-strategies "bricks" (incumbent ornanisations such as ABN AMRO banck and Prudential Banking) and "clicks" (new entrants such as KPN and First-e) adopt to improve their competitiveness. Four relevant organisational types in the emerging online financial services industry are identified, and ties to legitimacy-providing oorganisations are assessed for their potential both as buffers against environmental turbulence and bridges toward changing stakeholder perspectivesRegistros relacionados: En: Long range planning. - Oxford [etc.]. - vol. 34 nº 2, April 2001 ; p. 231-247Materia / lugar / evento: Estrategia empresarialServicios financierosEntidades financierasNuevas tecnologíasInnovación empresarialBancaInternetComercio electrónicoOtros autores: Sipika, Chris Títulos secundários: Título: Long range planning Outras classificações: 921.9Direitos: In Copyright (InC) Ver detalhe do número