Centro de Documentacion de Fundación MAPFRE

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<title>Leading in times of trauma</title>
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<title>Harvard business review</title>
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<namePart>Dutton, Jane E.</namePart>
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<abstract>The authors describe the actions leaders can take to enable organizational compassion in times of trauma. It's worth noting that some of our examples draw from the events of September 11,2001, because the magnitude of pain surrounding those events was unprecedented in business history and because the public nature of those events makes the stories relevant to a broad audience. However, pain occurred in the workplace long before last September, and individual and group traumas will continue to disrupt people's daily routines -at times, shattering their lives- as long as humans continue to conduct business</abstract>
<note type="statement of responsibility">by Jane E. Dutton... [et al.]</note>
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<text>January 2002 ; p. 54-61</text>
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