MAP20071502626 Cross, Rob The People who make organizations go - or stop / by Rob Cross and Laurence Prusak The real work in most companies is done informally, through personal contacts. How can executives manage such amorphous networks? Start by focusing on those employees who play four critical linking roles: the central connector, the boundary spanners, the information brokers and the peripheral specialists En: Harvard business review. - Boston. - June 2002 ; p. 105-112 1. Organizaciones . 2. Corporaciones . 3. Estructura organizativa . 4. Directivos de empresas . 5. Organización del trabajo . 6. Productividad . I. Prusak, Laurence . II. Título. III. Título: Harvard business review.