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A Better way to deliver bad news

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1001 ‎$0‎MAPA20080305376‎$a‎Manzoni, Jean-François
24510‎$a‎A Better way to deliver bad news‎$c‎Jean-François Manzoni
5208 ‎$a‎The article describes how real-life conversations have unfolded and what the managers could have done differently to reach more satisfying outcomes. As a first step, let's look at the way bosses prepare feedback that is, the way they frame issues in their own minds in advance of a discussion
65011‎$0‎MAPA20080595357‎$a‎Comunicación interna
65011‎$0‎MAPA20080568962‎$a‎Feed-back 360º
65001‎$0‎MAPA20080615550‎$a‎Técnicas de comunicación
65001‎$0‎MAPA20080561802‎$a‎Comunicación
65011‎$0‎MAPA20080597870‎$a‎Organización interna
7400 ‎$a‎Harvard business review
7730 ‎$w‎MAP20077100345‎$t‎Harvard business review‎$d‎Boston‎$g‎September 2002 ; p. 114-119