Pesquisa de referências

What happened to customer service?

Fichero PDF / PDF file
Registro MARC
Tag12Valor
LDR  00000nab a2200000 i 4500
001  MAP20071503521
003  MAP
005  20080418123848.0
007  hzruuu---uuuu
008  031504e20030401usa|||| | |00010|eng d
040  ‎$a‎MAP‎$b‎spa
084  ‎$a‎20
1001 ‎$0‎MAPA20080040598‎$a‎Conley, John
24510‎$a‎What happened to customer service?‎$c‎by John Conley
5208 ‎$a‎With notable exceptions, the insurance industry has not impressed risk managers with is ability to deliver policies on time and intact. Creating the service that customers crave will require dedication to an improved quality process from both sides.
65011‎$0‎MAPA20080593483‎$a‎Servicio al cliente
65001‎$0‎MAPA20080590567‎$a‎Empresas de seguros
65011‎$0‎MAPA20080598204‎$a‎Política empresarial
65001‎$0‎MAPA20080615307‎$a‎Satisfacción del cliente
65001‎$0‎MAPA20080584313‎$a‎Control de calidad
7400 ‎$a‎Risk management
7730 ‎$t‎Risk management‎$d‎New York‎$g‎vol. 50, nº 4, April 2003 ; p. 22-26