Centro de Documentacion de Fundación MAPFRE

MAP20071504363

The Lean service machine / by Cynthia Karen Swank

The power of lean operations has transformed manufacturing. Jefferson Pilot Financial proves that service companies can use the same principles to push their performance to new heights. Customers pulled what they wanted from the shelves, which were then replenished for subsequent customers. In many respects, therefore, companies like JPF are only bringing the principles of lean production back home

En: Harvard business review. - Boston. - October 2003 ; p. 123-129

1. Jefferson Pilot Financial . 2. Empresas . 3. Rendimiento de la empresa . 4. Reingeniería de la empresa . I. Título. II. Título: Harvard business review.