Creating a paperless claims system

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<abstract>In few places is this more evident than the average claims departament, which often drowns in hard copy. The cost and time required to manage so much paper has long made going to fully electronic, paperless claims management systems an attractive option. But what does such a transformation entail?</abstract>
<note type="statement of responsibility">by Richard Kern and Skip Morris</note>
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<text>October  2003 ; p. 34-37</text>
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