Do ergonomics improvements increase computer workers'productivity? : an intervention study in a call centre

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      <subfield code="a">This paper examines whether improving physical ergonomics working conditions affects worker productivity  in a call centre with computer-intensive work. A field of study was conducted at a catalogue retail service organization to explore the impact of ergonomics improvements on worker production</subfield>
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      <subfield code="g">Vol. 46, nº 1-3, January 2003 ; p. 3-18</subfield>
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