Growing negative services

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<namePart>Morgan, Ivor</namePart>
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<namePart>Rao, Jay</namePart>
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<abstract>Negative services, those that are needed in emergencies, when problems arise or to ensure against unwanted outcomes, are part of most businesses and central to many. Their very nature presents unique growth challenges</abstract>
<note type="statement of responsibility">Ivor Morgan, Jay Rao</note>
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<topic>Empresas de servicios</topic>
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<topic>Satisfacción del cliente</topic>
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<topic>Management</topic>
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<text>Vol. 47, nº 3, Spring 2006 ; p. 69-74</text>
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