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Graumann, Matthias

Call centers : a case study on the interplay between organization and information technology

  • Graumann, Matthias
  • En: Geneva papers on risk and insurance : issues and practice. - Geneva : The Geneva Association, 1976- = ISSN 1018-5895. - 01/01/2003 Número 1 28 2003 , P. 111-126
  • Artículos y Capítulos

The Reinsurer's strategic objectives : an analysis applying the theoretical framework of...

  • Graumann, Matthias
  • En: Geneva papers on risk and insurance : issues and practice. - Geneva : The Geneva Association, 1976- = ISSN 1018-5895. - 01/01/1998 Tomo 23 Número 1 - 1998 , p. 52-67
  • Artículos y Capítulos