Customer advocacy 2008 : how US consumers rate their banks, brokerages, and insurers
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000cam a22000004b 4500 | ||
| 001 | MAP20080022082 | ||
| 003 | MAP | ||
| 005 | 20200512151805.0 | ||
| 008 | 080912s2008 usa|||| ||| ||eng d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a921.94 | ||
| 245 | 0 | 0 | $aCustomer advocacy 2008$b : how US consumers rate their banks, brokerages, and insurers$c by Bill Doyle... [et al.] |
| 260 | $aCambridge$bForrester Research$c2008 | ||
| 490 | 1 | $aFor eBusiness, channel & product management professionals | |
| 520 | $aConsumers who rate their financial services providers high on customer advocacy are more likely to consider those firms for additional financial products. USAA customers give their firm the highest rating, as they have for each of the past four years. At the other end of our rankings, big banks predominate. This year, consumers ratings of their financial institutions are down across the board, falling to their lowest levels in five years | ||
| 650 | 1 | $0MAPA20080605520$aDefensa del consumidor | |
| 650 | 1 | $0MAPA20080603908$aServicios financieros | |
| 650 | 1 | $0MAPA20080603182$aProductos financieros | |
| 650 | 1 | $0MAPA20080582180$aRatios de gestión | |
| 650 | 4 | $0MAPA20080568184$aCalificaciones | |
| 650 | 1 | $0MAPA20080590819$aEstudios de opinión | |
| 651 | 1 | $0MAPA20080638337$aEstados Unidos | |
| 700 | 1 | $0MAPA20080023393$aDoyle, Bill | |
| 710 | 2 | $0MAPA20080436582$aForrester | |
| 830 | 0 | $0MAPA20080534165$aFor eBusiness, channel & product management professionals |