MAP20080032357 Nambisan, Satish How to profit from a better 'virtual customer environment' / Satish Nambisan and Priya Nambisan En: Sloan management review. - Cambridge : MIT Sloan School of Management, 1985-2012 = ISSN 1532-9194. - 01/04/2008 Tomo 49 Número 3 - 2008 I. Nambisan, Priya . II. Title.
