Rating customer service experiences, 2010 : consumers evaluate customer service at 92 companies

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<rdf:Description>
<dc:creator>Temkin, Bruce D.</dc:creator>
<dc:creator>Chu, William</dc:creator>
<dc:creator>Catino, Shelby</dc:creator>
<dc:creator>Forrester</dc:creator>
<dc:date>2010</dc:date>
<dc:description xml:lang="es">Sumario: Forrester asked more than 4,600 US consumers about their customer service experiences with companies across 14 industries. Barnes & Noble and Kohls received the highest rating, while Charter Communications fell to the bottom. Kaiser, on the other hand, far outpaced other health plans. When we looked at responses by generation, we found that Seniors were the most likely to give good marks for customer service. Companies need to start viewing customer service as an underperforming asset </dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/117867.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:publisher>Forrester Research</dc:publisher>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Servicio al cliente</dc:subject>
<dc:subject xml:lang="es">Evaluación de resultados</dc:subject>
<dc:subject xml:lang="es">Métodos de medición</dc:subject>
<dc:subject xml:lang="es">Ratios</dc:subject>
<dc:subject xml:lang="es">Grupos de interés</dc:subject>
<dc:subject xml:lang="es">Investigación de mercados</dc:subject>
<dc:type xml:lang="es">Books</dc:type>
<dc:title xml:lang="es">Rating customer service experiences, 2010 : consumers evaluate customer service at 92 companies</dc:title>
<dc:relation xml:lang="es">For Customer experience professionals</dc:relation>
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