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2010 life insurance operations book of metrics : executive summary
Recurso electrónico / electronic resource
MAP20110011185
2010 life insurance operations book of metrics : executive summary / [Larry Baum, Kendal Purohit, Doug Welch]. — [S.l.] : Deloitte Consulting LLP, cop. 2011
Sumario: Marketing, product, and distribution -- New business -- Customer service -- Information technology -- Corporate overhead -- Looking forward -- Benchmarking methodology -- Approach and methodology -- Performance measures -- Participants -- About the Global Benchmarking Center
1. Seguro de vida ‌. 2. Operaciones de seguros ‌. 3. Benchmarking ‌. 4. Servicio al cliente ‌. 5. Distribución de seguros ‌. I. Deloitte ‌.