2010 life insurance operations book of metrics : executive summary

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<title>2010 life insurance operations book of metrics</title>
<subTitle> : executive summary</subTitle>
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<dateIssued encoding="marc">2011</dateIssued>
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<publisher>Deloitte Consulting LLP</publisher>
<dateIssued>cop. 2011</dateIssued>
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<abstract displayLabel="Summary">Marketing, product, and distribution -- New business -- Customer service -- Information technology -- Corporate overhead -- Looking forward -- Benchmarking methodology -- Approach and methodology -- Performance measures -- Participants -- About the Global Benchmarking Center</abstract>
<note type="statement of responsibility">[Larry Baum, Kendal Purohit, Doug Welch]</note>
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<topic>Seguro de vida</topic>
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<topic>Operaciones de seguros</topic>
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<topic>Benchmarking</topic>
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<topic>Servicio al cliente</topic>
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<topic>Distribución de seguros</topic>
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