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Destination qualité : un nouveau management : mission d'étude mars 1994 "la qualité aux USA"

 
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<title>Destination qualité</title>
<subTitle>: un nouveau management : mission d'étude mars 1994 "la qualité aux USA"</subTitle>
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<name type="personal" usage="primary" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080271718">
<namePart>Philippe, Marie-Anne</namePart>
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<dateIssued point="start" encoding="marc">1994</dateIssued>
<dateIssued point="end" encoding="marc">1995</dateIssued>
<issuance>monographic</issuance>
<place>
<placeTerm type="text">Paris</placeTerm>
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<publisher>CAPA</publisher>
<dateIssued>1994</dateIssued>
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<abstract displayLabel="Summary">Le mouvement de la qualité aux Etats-Unis -- Le Malcom Baldrige National Quality Award -- La gestion de la qualité totale: mode temporaire ou impératif absolu? Les étapes d'une politique de qualité? -- L'engagement de la direction -- L'écoute des clients -- Le Benchmarking -- Planification stratégique de la qualité: communication interne et mobilisation de l'encadrement du personnel -- Le reengeneering -- Ressources humaines: formation et satisfaction des collaborateurs -- La nouvelle entreprise -- Mesure de l'amélioration de la qualité et systèmes d'évaluation et de récompense des collaborateurs -- Principaux enseignements de la mission</abstract>
<note type="statement of responsibility">étude réalisée par Marie-Anne Philippe</note>
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<topic>Empresas de seguros</topic>
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<topic>Estados Unidos</topic>
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<topic>Gestión de la calidad</topic>
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<topic>Servicio al cliente</topic>
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<topic>Benchmarking</topic>
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<topic>Formación</topic>
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<classification authority="">21</classification>
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<title>CAPA études</title>
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<recordIdentifier source="MAP">MAP20070022628</recordIdentifier>
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