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The Next generation insurance contact center : driving the efficient growth agenda

Recurso electrónico / electronic resource
MARC record
Tag12Value
LDR  00000cam a22000004b 4500
001  MAP20110065959
003  MAP
005  20220901134323.0
008  111116s2011 esp|||| ||| ||spa d
040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
084  ‎$a‎219
1001 ‎$0‎MAPA20110029128‎$a‎McNally, John
24514‎$a‎The Next generation insurance contact center‎$b‎: driving the efficient growth agenda‎$c‎John McNally
260  ‎$a‎New York [etc.]‎$b‎Accenture‎$c‎2011
520  ‎$a‎Through multiple waves of changing consumer behavior, industry watchers have predicted that contact centers would disappear, succumbing to the Internet and the touchless digital age. While the prediction has proven more fiction than fact, the commoditization of insurance products and the rise in multi-channel, multi-device demand has conspired to increase the importance of the contact center. Still, the insurance market has lagged retail and other areas of financial service in effectively establishing the contact center at the forefront of its delivery strategy
650 1‎$0‎MAPA20080586294‎$a‎Mercado de seguros
650 1‎$0‎MAPA20080561543‎$a‎Call centers
650 1‎$0‎MAPA20080586546‎$a‎Nuevas tecnologías
650 1‎$0‎MAPA20080547738‎$a‎Internet
650 1‎$0‎MAPA20080589189‎$a‎Atención al cliente
650 1‎$0‎MAPA20080609542‎$a‎Canales de distribución
650 1‎$0‎MAPA20080593483‎$a‎Servicio al cliente
650  ‎$0‎MAPA20080595296‎$a‎Comercio electrónico
7102 ‎$0‎MAPA20080436353‎$a‎Accenture