MAP20120023826 Panko, Ron The Cost of claims / Ron Panko Sumario: claims management is ever more important to insurers' profitability equation, especially in this era of low investment income. But a look back over a decade of industrywide claims data shows that despite insurers ' best efforts, the ability to manage claims still varies from line to line, and it spikes and falls with the trends and events that become claims generators En: Best's Review. - New Jersey : A.M. Best Company, 1976- = ISSN 1527-5914. - 02/05/2012 Tomo 113 Número 1 - Mayo 2012 , p. 18-21 1. Reclamaciones . 2. Empresas de seguros . 3. Mercado de seguros . 4. Daños y perjuicios . I. Title.