MAP20070024278Pfeffer, JeffreyCompetitive advantage through people : unleashing the power of the work force / Jeffrey Pfeffer. — Boston : Harvard Business School Press, cop. 1994281 p. ; 24 cmSumario: Sources of sustained success -- What effective firms do with people -- The evidence for slow learning and unrealized potential -- Wrong heroes, wrong theories, wrong language -- Overcoming history -- Labor laws, lawyers, and litigation: friends or foes of work place change? -- Employee organizations: their effects and role in work place reform -- Resistance from within -- The promise of the quality movement -- Making the change