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Social performance indicators for microinsurance : a handbook for microinsurance practitioners

Recurso electrónico / electronic resource
MAP20130022406
Sandmark, Thérèse
Social performance indicators for microinsurance : a handbook for microinsurance practitioners / [Thérèse Sandmark]. — Luxembourg : ADA, 2013
Sumario: Introduction -- What is social performance in microinsurance? -- Social performance Indicators for microinsurance -- Product value -- Client protection -- Inclusion -- Social performance management -- Conclusions and way forward
1. Microseguros . 2. Evaluación del desempeño . 3. Medición de la calidad . 4. Productos de seguros . I. ADA .